Customer Service Rep
Quality Custom Distribution Quality Custom Distribution Apopka, FL Apopka, FL Full-time Full-time $18 - $20 an hour $18 - $20 an hour 4 days ago 4 days ago 4 days ago Quality Custom Distribution is now hiring a Customer Service Rep.
in Apopka, FL.
We offer:
Full Benefits Package (Medical, Dental and Vision), within 30 days of employment PTO, 401(K), long term/short term disability, lift insurance, ect.
AM and PM Shifts (Must be open to both) Great Culture and a place to grow your career! Requirements:
Must be flexible with schedule (this will include 1 weekend day per week) Must have customer service experience Dependable and reliable attendance and transportation JOB
Summary:
Processes customer orders accurately and efficiently to ensure high quality customer service.
Essential Functions:
Receives and enters customer orders by telephone, evaluating and modifying as required to ensure accurate and complete orders and a high level of customer service.
Disseminates information regarding orders, products, promotions, ordering processes (training), etc.
(70%) Processes a variety of documents, including load plans, bills of lading, driver trip records, order adjustments, variances, special deliveries, credits and debits, shortage reports, and product complaints to meet customer needs and to maintain complete and accurate records (30%) Prints and distributes customer order forms to ensure an effective and efficient ordering process reflecting customers' needs and product restrictions.
(5%) Maintains customer files and records to ensure complete documentation and support Customer Service functions.
(5%) Performs other related and assigned duties as necessary.
LEADERSHIP/MANAGEMENT RESPONSIBILITY Not applicable.
PERFORMANCE CATEGORIES Productivity/quality standards:
accuracy, timeliness, thoroughness Productivity/quality standards:
delivery efficiency and timeliness Productivity/quality standards:
customer service/satisfaction and responsiveness Attendance and punctuality Professional attitude and demeanor Customer and vendor relations Teamwork within the department and across departments Project/assignment standards MINIMUM
Qualifications:
Education and experience equivalent to:
Education/Certification:
High school diploma or equivalent
Experience:
0 to 2 years of relevant work experience in customer service or order processing Knowledge, Skills and Abilities Knowledge of (B/basic; J/journey; E/expert):
Order processing concepts and procedures (J) Basic office equipment and machinery (PCs, copiers, fax machines, adding machines, calculators, etc.
) (B) Products (B) Promotions (B) Customer service concepts and techniques (B) PC word processing/spreadsheet software applications (B) Skill and ability to:
Communicate and coordinate effectively with internal and external customers verbally and in writing Resolve customer complaints effectively and efficiently Work on a flexible schedule Work effectively in a general business environment, with a focus on high levels of quality and customer service Travel via airplane and drive an automobile Act in accordance with GSF's Values and Creed Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Work setting:
In-person Ability to commute/relocate:
Apopka, FL 32703:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer Service:
1 year (Required) Work Location:
In person Productivity/quality standards:
accuracy, timeliness, thoroughness Productivity/quality standards:
delivery efficiency and timeliness Productivity/quality standards:
customer service/satisfaction and responsiveness Attendance and punctuality Professional attitude and demeanor Customer and vendor relations Teamwork within the department and across departments Project/assignment standards Order processing concepts and procedures (J) Basic office equipment and machinery (PCs, copiers, fax machines, adding machines, calculators, etc.
) (B) Products (B) Promotions (B) Customer service concepts and techniques (B) PC word processing/spreadsheet software applications (B) Communicate and coordinate effectively with internal and external customers verbally and in writing Resolve customer complaints effectively and efficiently Work on a flexible schedule Work effectively in a general business environment, with a focus on high levels of quality and customer service Travel via airplane and drive an automobile Act in accordance with GSF's Values and Creed 401(k) Dental insurance Health insurance Paid time off Vision insurance 1 year In-person Apopka, FL 32703:
Reliably commute or planning to relocate before starting work (Required) Customer Service:
1 year (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
in Apopka, FL.
We offer:
Full Benefits Package (Medical, Dental and Vision), within 30 days of employment PTO, 401(K), long term/short term disability, lift insurance, ect.
AM and PM Shifts (Must be open to both) Great Culture and a place to grow your career! Requirements:
Must be flexible with schedule (this will include 1 weekend day per week) Must have customer service experience Dependable and reliable attendance and transportation JOB
Summary:
Processes customer orders accurately and efficiently to ensure high quality customer service.
Essential Functions:
Receives and enters customer orders by telephone, evaluating and modifying as required to ensure accurate and complete orders and a high level of customer service.
Disseminates information regarding orders, products, promotions, ordering processes (training), etc.
(70%) Processes a variety of documents, including load plans, bills of lading, driver trip records, order adjustments, variances, special deliveries, credits and debits, shortage reports, and product complaints to meet customer needs and to maintain complete and accurate records (30%) Prints and distributes customer order forms to ensure an effective and efficient ordering process reflecting customers' needs and product restrictions.
(5%) Maintains customer files and records to ensure complete documentation and support Customer Service functions.
(5%) Performs other related and assigned duties as necessary.
LEADERSHIP/MANAGEMENT RESPONSIBILITY Not applicable.
PERFORMANCE CATEGORIES Productivity/quality standards:
accuracy, timeliness, thoroughness Productivity/quality standards:
delivery efficiency and timeliness Productivity/quality standards:
customer service/satisfaction and responsiveness Attendance and punctuality Professional attitude and demeanor Customer and vendor relations Teamwork within the department and across departments Project/assignment standards MINIMUM
Qualifications:
Education and experience equivalent to:
Education/Certification:
High school diploma or equivalent
Experience:
0 to 2 years of relevant work experience in customer service or order processing Knowledge, Skills and Abilities Knowledge of (B/basic; J/journey; E/expert):
Order processing concepts and procedures (J) Basic office equipment and machinery (PCs, copiers, fax machines, adding machines, calculators, etc.
) (B) Products (B) Promotions (B) Customer service concepts and techniques (B) PC word processing/spreadsheet software applications (B) Skill and ability to:
Communicate and coordinate effectively with internal and external customers verbally and in writing Resolve customer complaints effectively and efficiently Work on a flexible schedule Work effectively in a general business environment, with a focus on high levels of quality and customer service Travel via airplane and drive an automobile Act in accordance with GSF's Values and Creed Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Work setting:
In-person Ability to commute/relocate:
Apopka, FL 32703:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer Service:
1 year (Required) Work Location:
In person Productivity/quality standards:
accuracy, timeliness, thoroughness Productivity/quality standards:
delivery efficiency and timeliness Productivity/quality standards:
customer service/satisfaction and responsiveness Attendance and punctuality Professional attitude and demeanor Customer and vendor relations Teamwork within the department and across departments Project/assignment standards Order processing concepts and procedures (J) Basic office equipment and machinery (PCs, copiers, fax machines, adding machines, calculators, etc.
) (B) Products (B) Promotions (B) Customer service concepts and techniques (B) PC word processing/spreadsheet software applications (B) Communicate and coordinate effectively with internal and external customers verbally and in writing Resolve customer complaints effectively and efficiently Work on a flexible schedule Work effectively in a general business environment, with a focus on high levels of quality and customer service Travel via airplane and drive an automobile Act in accordance with GSF's Values and Creed 401(k) Dental insurance Health insurance Paid time off Vision insurance 1 year In-person Apopka, FL 32703:
Reliably commute or planning to relocate before starting work (Required) Customer Service:
1 year (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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