Guest Service Agent
Home Inn & Suites Apopka Home Inn & Suites Apopka Apopka, FL Apopka, FL Part-time Part-time Estimated:
$30K - $31.
6K a year Estimated:
$30K - $31.
6K a year 4 days ago 4 days ago 4 days ago Job Overview:
We are seeking a Guest Service Agent to join our team and provide exceptional customer service to our hotel guests.
As a Guest Service Agent, you will be the first point of contact for guests and play a crucial role in ensuring their satisfaction and comfort during their stay.
This is a full-time position with opportunities for career growth in the hospitality industry.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently, ensuring accuracy of information - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Assist with reservations, including taking bookings over the phone or online - Process payments and maintain accurate records of guest accounts - Coordinate with other hotel departments to ensure smooth operations - Conduct night audit duties as required, including reconciling accounts and preparing reports
Qualifications:
- Previous experience in hospitality management or related field preferred - Strong customer service skills with a friendly and approachable demeanor - Excellent communication skills, both verbal and written - Proficient in using phone systems and demonstrating proper phone etiquette - Knowledge of front desk operations and hotel management software is a plus - Bilingual/multilingual abilities are highly desirable - Ability to handle difficult situations with patience and professionalism - Strong attention to detail and organizational skills At our hotel, we value our employees' contributions and offer competitive compensation.
If you have a passion for providing exceptional guest service and thrive in a fast-paced environment, we would love to hear from you! Note:
This job description is intended to provide a general overview of the position.
It is not an exhaustive list of all responsibilities, qualifications, or benefits associated with the role of Guest Service Agent.
Job Type:
Part-time Pay:
From $14.
00 per hour Expected hours:
32 - 40 per week Schedule:
8 hour shift Day shift Evening shift Morning shift Night shift Overnight shift Work setting:
In-person Shift availability:
Day Shift (Required) Overnight Shift (Required) Night Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$30K - $31.
6K a year Estimated:
$30K - $31.
6K a year 4 days ago 4 days ago 4 days ago Job Overview:
We are seeking a Guest Service Agent to join our team and provide exceptional customer service to our hotel guests.
As a Guest Service Agent, you will be the first point of contact for guests and play a crucial role in ensuring their satisfaction and comfort during their stay.
This is a full-time position with opportunities for career growth in the hospitality industry.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently, ensuring accuracy of information - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Assist with reservations, including taking bookings over the phone or online - Process payments and maintain accurate records of guest accounts - Coordinate with other hotel departments to ensure smooth operations - Conduct night audit duties as required, including reconciling accounts and preparing reports
Qualifications:
- Previous experience in hospitality management or related field preferred - Strong customer service skills with a friendly and approachable demeanor - Excellent communication skills, both verbal and written - Proficient in using phone systems and demonstrating proper phone etiquette - Knowledge of front desk operations and hotel management software is a plus - Bilingual/multilingual abilities are highly desirable - Ability to handle difficult situations with patience and professionalism - Strong attention to detail and organizational skills At our hotel, we value our employees' contributions and offer competitive compensation.
If you have a passion for providing exceptional guest service and thrive in a fast-paced environment, we would love to hear from you! Note:
This job description is intended to provide a general overview of the position.
It is not an exhaustive list of all responsibilities, qualifications, or benefits associated with the role of Guest Service Agent.
Job Type:
Part-time Pay:
From $14.
00 per hour Expected hours:
32 - 40 per week Schedule:
8 hour shift Day shift Evening shift Morning shift Night shift Overnight shift Work setting:
In-person Shift availability:
Day Shift (Required) Overnight Shift (Required) Night Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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